Who we are, what we're building, and where we're going next.
Everything you need to move, spend and grow your money — in one app.
Collect payments, pay staff and grow your operations with ComePay Business.
Hold, send and convert money in 7 global currencies at interbank rates.
No endless phone menus, no bots that can't help. Reach us however you prefer — we answer fast and we answer properly.
Skip the queue by going straight to the team that handles your issue.
Failed transfers, missing tokens, card problems, account access — anything that's stopping you using ComePay today.
customercare@comepayapp.comPOS terminals, bulk payments, payroll, API access and merchant accounts for businesses of any size.
business@comepayapp.comBiller integrations, agent networks, affiliate programmes and commercial partnership proposals.
partners@comepayapp.comFormal complaints, disputes, data requests and regulatory matters, handled by our compliance team.
complaints@comepayapp.comWalk into our Lagos head office during business hours — no appointment needed.
Our in-app chat and WhatsApp lines run around the clock, every day of the year — because money doesn't stop moving at 5pm on a Friday.
These come up a lot — you might find what you need right here.
Failed transfers reverse automatically, usually within a few minutes. If it's been more than 24 hours, message us with the transaction reference from your history and we'll trace it manually the same day.
Live chat and WhatsApp are typically answered in under five minutes, any hour. Email and this contact form are answered within one business day, and urgent transaction issues are prioritised ahead of general enquiries.
Never — not by phone, email, WhatsApp or in person. Anyone asking for your PIN, password or OTP is attempting fraud, even if they appear to be calling from our number. Hang up and report it to us immediately.
Email complaints@comepayapp.com with your account details and what happened. Our compliance team acknowledges every complaint within 48 hours and resolves most within 14 days. If you're not satisfied, you can request escalation to our senior compliance team.
Yes, all three offices accept walk-ins during business hours. Bring a valid photo ID. For account-specific matters it's worth messaging us first, as many issues can be resolved without the trip.
Open the app and tap the chat icon — you'll be talking to a real person in under five minutes, whatever time it is.